Shipping policy

Processing Time

  • All orders are processed within 1–2 business days.

  • Orders placed on weekends or public holidays will be processed the next business day.

Shipping Options

  • Domestic Shipping (South Africa): 2–5 business days.

  • International Shipping: 7–14 business days, depending on destination.

  • Delivery times may vary due to customs clearance or courier delays.

Shipping Rates

  • Shipping costs are calculated at checkout based on your location and order size.

  • Free shipping is available on orders over R1000 (domestic only).

Order Tracking

  • Once your order has shipped, you will receive a confirmation email with a tracking number.

  • You can track your package directly through the courier’s website.

Customs & Duties (International Orders)

  • Customers are responsible for any customs fees, import duties, or taxes applied by their country.

  • We cannot control or predict these charges.

Restrictions

  • For hygiene and safety reasons, we cannot ship opened or returned fragrances internationally.

  • Certain destinations may have restrictions on shipping alcohol‑based products (like perfumes).

Delays

  • While we strive to deliver on time, unforeseen circumstances (weather, customs, courier issues) may cause delays.

  • We will notify you promptly if your order is affected.